AVANTI DESTINATIONS LLC TERMS AND CONDITIONS OF SALES
The following Terms and Conditions of Sales ("Terms and Conditions") apply to all transactions between Avanti Destinations LLC ("Avanti Destinations") and the purchaser and/or traveler ("Traveler") or the Traveler's representative ("Travel Agent"), who agree to be bound by such Terms and Conditions of Sales when the traveler accepts the arrangements provided to traveler by payment of the Land Deposit see Section 2.5.
1. GENERAL TERMS AND CONDITIONS
1.1 Traveler Information
All travelers are required to provide their full passport name, date of birth, and sex in order to create a quote. To hold airline space, the lead Traveler's mobile phone number is required.
Prior to Initial Payment, all Travelers are required to provide passport number, passport date of expiration, and country of issue for a current passport with at least six (6) months' remaining passport validity at the time of travel. Additionally, the lead Traveler must provide a mobile telephone number and a valid email address that may be used during travel to facilitate communication in case of emergency see Section 2.8.
The Traveler is responsible for confirming their Traveler Information is accurate on the invoice, itinerary, and/or via the Traveler Portal. Failure to provide correct information may result in the loss of airline space and/or other confirmed service(s), and any penalties associated with incorrect names are not the responsibility of Avanti Destinations or any service providers. Name corrections may not be possible and, if possible, may require payment of a non-refundable fee or a complete cancellation and rebooking of service(s). All fees and additional costs related to the correction of Traveler Information are the sole responsibility of the Travel Agent or Traveler.
Certain countries or services may require a scan of each passport before confirming services.
Please see Section 4 for important information regarding travelers with Special Mobility Needs.
1.2 Passport/Visa/Health
It is the traveler's responsibility to obtain a valid passport and any necessary visa and health documentation required by the country/countries they wish to enter or transfer through. The traveler assumes complete and full responsibility for, and hereby releases Avanti Destinations from, any duty of checking and verifying any and all passport information, passport validity, visa requirements, Electronic Travel Authorizations (ETAs), affidavits, International Driver License/permits, vaccination, immunization, or other entry requirements for each destination. Most countries require at least six (6) months remaining passport validity at the time of travel.
Avanti Destinations bears no responsibility for such information and/or the lack of proper travel documentation. Avanti Destinations will not be responsible for advising and/or obtaining required travel documentation for any traveler, or for any delays, cancellations, damages, and/or losses, including missed portions of the itinerary related to improper documentation or government decisions about entry/re-entry.
Some countries may subject travelers to entry (reciprocity) fees and/or departure taxes/exit fees, which will be collected at the airports upon entry/departure by local government authorities. It is the responsibility of the traveler to pay these fees and taxes.
1.3 Mobile Phone Number and Short Message Service (SMS)
By creating a quote and providing the required mobile phone number, the traveler agrees to receive emergency travel alerts from Avanti Destinations and/or its partners. Please be aware message and data rates may apply from the mobile carrier. Avanti Destinations does not have control over these rates, nor does it have control as to how these fees are charged or collected.
Avanti Destinations reserves the right to terminate the SMS program, in whole or in part, at any time without notice. The information in any message may be subject to certain time lags and/or delays. Avanti Destinations does not guarantee that text messaging is available across all carriers and is not liable for delayed or undelivered messages.
Avanti Destinations will not send text messages that include advertisements, marketing, or any other materials not related to the booking or payment process. Avanti Destinations' current Privacy Policy is available by clicking here.
1.4 Links to External Sources
Materials and media provided by Avanti Destinations may contain links to third-party web sites or services that are not owned or controlled by Avanti Destinations.
Avanti Destinations has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. The Traveler(s) further acknowledge and agree that Avanti Destinations shall not be responsible or liable, directly, or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such web sites or services.
Avanti Destinations strongly advises the Traveler(s) to read the terms and conditions and privacy policies of any third-party web sites or services that are visited or used.
1.5 Discrepancies
It is the responsibility of the traveler to ensure all arrangements are booked as requested and that the itinerary contains no errors. Avanti Destinations accepts no responsibility for discrepancies between oral quotes/information and written quotes/information. After receiving initial payment, Avanti Destinations considers all information contained on the itinerary to be correct. All fees are the responsibility of the travel agent or traveler. Fees will apply up to the full amount already received in payment for the itinerary.
1.6 Exceptions
Any exception/waiver to these Terms and Conditions is not valid unless given in writing by Avanti Destinations. Avanti Destinations reserves the right to delay or to not enforce any of its rights under this contract without waiving or forfeiting the right to enforce them later.
1.7 Changes to the Terms and Conditions
Avanti Destinations reserves the right, at its sole discretion, to change these Terms and Conditions at any time. Updated versions of the Terms and Conditions will be posted here on this website and are effective immediately upon posting.
2. PAYMENT POLICY
2.1 Fares and Rates
All rates expressed on Avanti Destinations' website, marketing materials, brochures, itineraries, and invoices are in U.S. dollars and are subject to change without notice. Rates are guaranteed once full payment is received and all services have been confirmed.
2.2 Reservations
Reservations should be made as early as possible to assure confirmation of selected travel components. Reservations for travel components (air, hotels, car rentals, tours, rail, etc.) are subject to availability. Reservations must be made at least 7 days prior to U.S. departure.
Should circumstances beyond Avanti Destinations' control make changes necessary, Avanti Destinations reserves the right to vary itineraries and/or inclusions or to substitute hotels of similar standard during the booking process or while in travel. Avanti Destinations accepts no responsibility for any increased cost incurred by such substitutions once accepted by the Travel Agent.
Each reservation requires a land minimum of $400.00 with a minimum of two (2) nights per person to create a quote. Travel Protection does not qualify toward the land minimum requirement.
2.3 Payment Authorization
When initial payment is applied to the booking, all credit card holders providing payment must approve the amount, accept the Cancellation and Refund Policy see Section 3, and accept these Terms and Conditions of Sales via the Credit Card Authorization Portal. Access to the Credit Card Authorization Portal will be sent to the Travel Agent's email on file.
2.4 Traveler Information Verification
All Travelers must confirm that their Traveler Information is accurate, and all required waiver(s) must be signed prior to the Final Payment Date noted on the invoice.
2.5 Land Deposit
For bookings made more than 60 days prior to departure, a 100% non-refundable Land Deposit of $400.00 per person is due within 7 days from the initial quote creation date to initiate the process of confirming services, or the quote will be subject to cancellation. The value of the Land Deposit is applied to the final invoice. Full payment is required for any booking made 60 days or less from Date of Departure Section 3.1.8, to include the Land Deposit. The 100% non-refundable Land Deposit is required to initiate the confirmation process for hotels, tours, and transfers and is applied to the total price of the booking. This payment will not ticket air or rail.
The Land Deposit covers the basic cost of contracting and arranging services through local partners, with whom Avanti Destinations has contractual relationships, purchasing forward currency, management of physical documents, travel consultancy and design of the travel itinerary.
By providing the Land Deposit, the traveler is agreeing to these Terms and Conditions. Avanti Destinations reserves the right to treat any booking as cancelled by the traveler if the balance is not paid by the final payment date specified on the invoice or if any waiver or release has not been completed. Any fees or penalties from the cancellation are the responsibility of the traveler(s).
2.6 Service Prepayments
Select services require partial or full payment prior to confirmation in order to secure availability. Any services that require prepayment will be indicated on the invoice along with any service-specific cancellation fees.
Prepayments are collected in addition to the Land Deposit and will be 100% non-refundable.
Avanti Destinations reserves the right to purchase any tickets and/or services on behalf of the Traveler once the Traveler(s) information has been provided see Section 1.1 and payment has been provided.
2.7 Airfare Ticketing Fee
Contract air tickets can be ticketed upon receipt of full air payment or the 100% non-refundable Airfare Ticketing Fee. The Airfare Ticketing Fee for Air Contract Economy/Premium Economy flights is $400.00 per ticket. The Airfare Ticketing Fee for Air Contract Business/First Class flights is $1000.00 per ticket.
All published airfare must be purchased in full at the time of ticketing and includes an additional $60.00 per person 100% non-refundable Airfare Ticketing Fee.
The airfare will be noted as Contract or Published on the invoice. The 100% non-refundable Airfare Ticketing Fee covers the costs associated with ticketing, monitoring schedule changes, and the advance purchase of the entire value of the ticket.
2.8 Final Payment
Full payment is due 60 days prior to the U.S. departure date, unless otherwise indicated. Avanti Destinations reserves the right to cancel a booking if full payment is not received on time. Bookings made less than 60 days prior to departure require full payment to activate the booking. Any payment constitutes acceptance of the itinerary and Avanti Destinations' Terms and Conditions of Sale.
2.9 Refund Applications
Subject to Section 1.6, requests for refunds of purchased travel components on traveled bookings must be submitted within 30 days of the Traveler's return to the U.S. via the Claim Form on Avanti Destinations' website (see Post-travel Contact). Supporting documentation may be required to evaluate post-travel claims.
3. CANCELLATION AND REFUND POLICY
3.1 Changes and Cancellations
Avanti Destinations defines Changes and Cancellations as the following:
Change
When a confirmed service changes dates, or times - or the number of travelers booked on that service changes - this constitutes a Change. Avanti Destinations will attempt to make requested changes to a confirmed service, but these may be subject to availability, additional costs, and the cancellation penalties below.
Any Changes to ticketed Contract Airfare will be charged 100% of the Airfare Ticketing Fee per ticket and may be up to the full value dependent on the carrier see Section 2.7. In general, penalties apply for any change or cancellation once the airfare is ticketed. Total air fees are dependent upon the type of fare purchased. All air tickets are non-refundable/non-changeable as of the day of departure. Name changes/corrections as well as routing changes are considered full cancellations and will be subject to cancellation penalties. Any penalties associated with incorrect names are not the responsibility of Avanti Destinations or the airlines. In limited cases, where a name correction is feasible, a $100.00 name correction fee will be assessed. Note that all Published Airfares are 100% non-refundable once ticketed.
Further, a non-refundable $400.00 per person Land Deposit shall be charged for each substitution or addition of a traveler on a booking that is under payment.
Cancellation
When a traveler is completely removed from a reservation or when the booking is cancelled in full, this constitutes a Cancellation and forfeiture of the individual traveler's Land Deposit. A confirmed service removed from the booking constitutes a cancellation of that individual service and is subject to the penalties noted. Cancellation fees are based on the U.S. departure date and the type of service, not the date of service. Each service may have its own additional fees as noted on the invoice.
Requests to remove travelers from bookings or to cancel bookings in full must be submitted via the Cancel Request Form on Avanti Destinations' website before action will be taken (see Cancellation Request). Cancellation requests must be received by 3:00 p.m. Pacific Time, Monday - Friday, to be recorded as cancelled for that date. Requests received after 3:00 p.m. Pacific Time, Monday - Friday, or on a closed holiday will be considered received on the next business day.
Acknowledgement of the cancellation request will be sent via email to the Travel Agent or other Agency representative of record. Once the cancellation is completed, documentation of the cancellation and associated penalties will be emailed on Avanti Destinations letterhead to the Travel Agent or other Agency representative of record. If the reason for cancellation is covered by a Travel Protection plan, the traveler(s) may be able to claim these penalties directly with the third-party provider.
Avanti Destinations' Cancellation Fee and Penalty Schedule
Days from Departure Cancellation Fees and Penalties
Standard Cancellation: After initial payment and up to 15 days prior to departure. Land Deposit(s)* and prepayments per traveler canceling - 100% non-refundable (plus restrictions and fees noted on the invoice per restrictions below)
Ticketed Rail - 100% non-refundable
Contract Economy/Premium Economy Class Airfare Ticketing Fee** - $400.00 per ticket***
Contract Business/First Class Airfare Ticketing Fee** - $1,000.00 per ticket***
Published Airfare (All Cabins) - 100% non-refundable
Late Cancellation: 14 days prior to departure, day of departure, No Shows, and during travel. Land Deposit(s)* and prepayments per traveler canceling - 100% non-refundable. Each confirmed service that is cancelled will be charged 100% of gross total
Ticketed Rail - 100% non-refundable
Contract Economy/Premium Economy Class Airfare Ticketing Fee** - $400.00 per ticket (100% non-refundable within 72 hours from time of flight)***
Contract Business/First Class Airfare Ticketing Fee** - $1,000.00 per ticket (100% non-refundable within 72 hours from time of flight)***
Published Airfare (All Cabins) - 100% non-refundable
*When a Cancellation occurs, all services related to the Land Deposit already will have been performed even though the actual trip may not proceed. Therefore, this fee is payment for these services already rendered.
**Some contract fares are non-refundable to cancel once ticketed. Please inquire prior to ticketing.
***Airfare Ticketing Fees and Penalties see Section 2.7 cover the basic cost of the airline fees, air travel consultancy, and the booking of air tickets. When a Cancellation occurs, all these services will already have been performed even though the actual trip may not proceed. Therefore, these fees are payment for these services already rendered.
3.1.2 Cancellation Requests
Requests to remove travelers from bookings or to cancel bookings in full must be submitted via the Cancel Request Form on Avanti Destinations' website before action will be taken (see Cancellation Request). Cancellation requests must be received by 3:00 p.m. Pacific Time, Monday - Friday, to be recorded as cancelled for that date. Requests received after 3:00 p.m. Pacific Time, Monday - Friday, or on a closed holiday, will be considered received on the next business day.
Acknowledgement of the cancellation request will be sent via email to the Travel Agent or other Agency representative of record. Once the cancellation is completed, documentation of the cancellation and associated penalties will be emailed on Avanti Destinations letterhead to the Travel Agent or other Agency representative of record. If the reason for cancellation is covered by a Travel Protection plan, the Traveler(s) may be able to claim these penalties directly with the third-party provider.
3.1.3 Air Cancellations
Upon receipt of full air payment or Airfare Ticketing Fee see Section 2.7, airline tickets are issued, and penalties apply for any change or cancellation. Total air fees are dependent upon the type of fare purchased. All air tickets are non-refundable/non-changeable within 72 hours of departure.
Name changes/corrections are considered full cancellations and will be subject to the same cancellation penalties. Any penalties associated with incorrect names are the full responsibility of the traveler and are not the responsibility of Avanti Destinations. In limited cases where a name correction is feasible, a $100.00 fee per name-correction will be assessed.
3.1.4 Cruise Cancellations
Cancellation policies for cruises vary by cruise line and may be more stringent than those imposed by Avanti Destinations. Cancellation penalties will be advised at the time of booking. Please note most cruises are 100% non-refundable.
3.1.5 Rail Cancellations
Upon receipt of full rail payment, rail passes and any tickets and seat reservations that are ready for confirmation are confirmed and issued. Rail products can only be ticketed when loaded for international issue by the appropriate rail agency for that country. Once payment is made for rail and it is available to ticket, Avanti Destinations will contact the Travel Agent for approval to charge any price increase and issue the tickets. All rail pricing is subject to change until ticketed, and all rail is 100% non-refundable once issued.
3.1.6 Additional Cancellation Fees
Some properties and services offered by Avanti Destinations carry their own cancellation fees. These fees are in addition to any cancellation fees imposed by Avanti Destinations and may not always be disclosed by the property or service provider until the time of cancellation. Any pre-determined fees of which Avanti Destinations is advised in advance will be noted with that property or service on the invoice. All cancellation fees are the sole responsibility of the traveler.
If a traveler cancels and there is a room-type change caused by the cancellation (such as a Twin to Single or Triple to Twin), any charge(s) for the new room type(s) will be the responsibility of the remaining traveler(s).
3.1.7 Travel Protection
If Travel Protection has been purchased, it is provided and administered by a third party and is subject to separate Terms and Conditions and Cancellation Policies that vary by state of residence. Refer to the provided plan information and contact the Travel Protection provider for more information.
3.1.8 Prepayments and Land Deposit
All service prepayments and Land Deposits are 100% non-refundable and non-transferable.
3.1.9 Date of Departure
The date of departure is defined as the date on which the traveler is originally scheduled to leave from their departure location on their trip.
3.2 Refunds
No refund determination can be made by anyone other than Avanti Destinations.
Refunds can only be made to the same form of payment as originally used for payment of the booking and only up to the amount originally charged.
For post-travel refund claims, no refund claim will be considered or pursued and no action will be taken by Avanti Destinations unless notice of claim is received in writing to Avanti Destinations' Customer Relations department within 30 days of the traveler's return to the U.S. Supporting documentation may be requested to evaluate any post-travel claims subject to Section 1.6 (the use of traceable mail is strongly recommended). For more information, please visit the Post-travel Claims section of Avanti Destinations' website to submit the traveler's refund request.
No refund determination can be made by anyone other than Avanti Destinations. Refunds can only be made to the same form of payment originally used, and only up to the amount originally charged. Refunds for payments made by one person cannot be made to another person.
Refunds for payments made by one person cannot be issued to another person.
Pre-travel Refund Claims: any refund due after deduction of all Cancellation Fees and Penalties will be advised within 14 days from receipt of written notice of cancellation see Section 3.1.2.
Post-travel Refund Claims: subject to Section 1.6, no claim for refund of purchased travel components on a traveled booking will be considered or pursued by Avanti Destinations (and no action will be taken) unless the claim is submitted in writing via the Claim Form in the Post-Travel Contact section of Avanti Destinations' website within 30 days of the Traveler's return date. Supporting documentation may be required to evaluate post-travel claims.
4. HEALTH AND SPECIAL MOBILITY NEEDS
Avanti Destinations recommends all travelers see their physician prior to booking and at least 6 weeks before departure in order to ensure all necessary health precautions have been taken. Some vaccinations require more than one dose with a period of weeks between injections.
In some cases, the nature of a destination that Avanti Destinations offers may be unsuitable for those who use a wheelchair or who have a lack of mobility. Requests for special accommodations and services to meet specific physical requirements - such as wheelchair-accessible rooms, tours, or transfers - must be made at the time of booking (prior to the initial payment) and require the submission of a completed Special Mobility Needs Form detailing the limits of mobility and a description of any mobility-assistance devices. Failure to correctly submit this information may result in a disruption of service and/or increased cost to the traveler. Accommodation and service requests are subject to availability and cannot be guaranteed. Further, Avanti Destinations cannot accept responsibility for the standards of the facilities requested, as The Americans with Disabilities Act (ADA) is only applicable within the borders of the U.S. Standards of hotel, tours or transfer facilities for individuals outside U.S. borders are governed by local country regulation and vary country to country.
5. ACCOMMODATIONS
5.1 Hotels
Hotel rates found on this website include (unless otherwise stated): accommodations with private bath or shower, breakfast, hotel taxes, and general service charges. Local municipal city taxes may be additional in some cities/resorts and must be paid locally by the traveler.
Hotel rates do not include any expenses of a personal nature or any incidental charges. Room assignments are at the discretion of the hotel management, and specific requests cannot be guaranteed. Avanti Destinations guarantees room types that have appropriate bedding for the number of guests requested per room. Avanti Destinations does not guarantee a specific bed type or configuration.
5.2 Check-In and Check-Out
Check-in cannot be guaranteed prior to 4:00 p.m. Departure is normally required by 10:00 a.m.
5.3 Breakfast
Breakfast may not be available with all accommodations. This will be noted at time of booking and on the invoices and itineraries. When it is not included, breakfast (if desired) is the responsibility of the traveler. Avanti Destinations is not responsible for the breakfast type, location, and hours of availability as this varies between accommodations and may be amended at short notice as a result of any local government updated advice. Please review current breakfast policy directly with the hotel at time of check-in. In such situations, Avanti Destinations cannot be held responsible for local changes.
5.4 Air Conditioning
Avanti Destinations is not responsible for air conditioning standards or availability, which can vary greatly between properties and countries and can be affected by factors including government-imposed energy regulations.
Please note hotels in Europe typically do not offer the type of air conditioning common in the U.S., and these "climate control" systems may not keep the indoor environment as cool as some travelers prefer, especially during periods of high outdoor temperatures.
6. TRANSPORTATION
6.1 Airline Tickets
Tickets purchased from Avanti Destinations carry restrictions and penalties for any change, however slight. Not all fares allow mileage upgrades or mileage credit. Airline tickets are non-endorsable and non-transferable. An itinerary is sent immediately from Avanti Destinations to the Travel Agent so that all information can be verified before payment is made and tickets are issued. Prior to payment and issuance, all airfares are subject to change without notification, and any increase in cost is the responsibility of the traveler. Once payment is made, Avanti Destinations considers the information contained on the itinerary to be correct, and any fees associated with changes or cancellation are the responsibility of the Travel Agent or traveler.
6.2 Airline Schedule/Equipment/Seat Assignment Changes
Airlines reserve the right to change schedules, equipment, or routings at any time. Avanti Destinations will automatically pre-assign seats where possible at the time of initial booking. However, advanced seat assignments may not be available on certain flights, can be changed or cancelled by the airline at any time, and never can be guaranteed by Avanti Destinations. It is the traveler's responsibility to contact the airline 72 hours prior to departure and on the day of departure to reconfirm their flights. Any traveler who misses their flight due to a schedule change will not be reimbursed by Avanti Destinations for expenses resulting from a missed flight. Schedule changes may result in lost seat assignments, including upgraded seats and cabins.
Avanti Destinations reserves the right to accept on the Travel Agent's or traveler's behalf any change of schedule within 15 minutes of the originally quoted departure time. Schedule changes greater than 15 minutes will be deferred to the Travel Agent and must be accepted before tickets are issued/reissued.
6.3 Airline Baggage Allowance
The number of pieces allowed and the weight of each piece of baggage, whether checked or personally carried onto the plane, varies depending on the airline and the cabin booked. It is the traveler's responsibility to contact the airline directly to inquire about their specific baggage allowance.
6.4 Air Fares
Fares and schedules are based on regular scheduled carrier service. All applicable airline rules apply, and schedules are subject to change. Basic airfares do not include fuel surcharges, airport departure taxes, passenger facility charges (PFCs), Customs or Immigration fees, and excess baggage charges. Contract airfares require a minimum land spend that varies by carrier. These rules and regulations are determined by that carrier and are subject to change without notice. Travel Protection does not qualify toward the minimum land spend requirement. For mileage accrual information, please contact the carrier directly for details.
6.5 Transfers and Baggage
Porterage and baggage handling are not included with transfers unless specifically stated on the transfer voucher. Baggage allowance is limited and varies by country and vehicle type. In general, one (1) medium-sized suitcase and one (1) personal item per person are allowed, and the personal item should fit on the traveler's lap. A larger vehicle must be booked in advance for oversized bags and additional baggage. Failure to do so may result in additional local charges or the cancellation of service with no refund.
Transfers cannot be confirmed to third party rental agencies with the exception of established properties booked through Avanti Destinations.
6.6 Car Rental
Driver(s) must be at least 25 years of age; a maximum age may apply, subject to car rental company rules. The driver(s) are responsible for reading and adhering to the Rental Car Agreement and must retain a copy of the Rental Car Agreement. To qualify to rent vehicle(s), the assigned driver must present at the time of pick-up a current driver's license, an International Driver's License if required by local law, and valid major credit card or debit card in the driver's own name with available credit. Not all credit cards or debit cards are accepted. Refer to the Rental Car Agreement for more details. Avanti Destinations is not responsible for the denial of vehicle pick-up if the conditions of rental are not satisfied, and any additional costs incurred as a result of rental-vehicle denial (such as, alternate car reservations or alternate means of travel) are the responsibility of the traveler(s).
It is the responsibility of the traveler(s) to arrive within the reservation window on the date booked to pick up their vehicle. Failure to pick up the car at the allocated time could result in the rental car being registered as a no-show and the booking cancelled.
Basic car rental rates include unlimited mileage and VAT (value added tax). Rates do not include tolls, gasoline, additional driver surcharge, overtime charges, GPS, or VAT on additional items that are paid, agreed to, and/or accepted locally. Location surcharges and one-way drop-off fees (picking up a vehicle in one location and returning it to another) may apply.
Avanti Destinations is not responsible for any damage to the vehicle, driver, passengers, or to other persons or property. Specific vehicle types and the availability of GPS or other additional features/items cannot be guaranteed. It is the responsibility of the assigned driver to pay for any parking- or traffic-related citations or fees.
6.7 Rail Tickets and Passes
Avanti Destinations reserves the right to accept on the Travel Agent's or traveler's behalf any change of schedule within 15 minutes of the originally quoted departure time. Schedule changes greater than 15 minutes will be deferred to the Travel Agent and must be accepted before tickets will be issued.
Not all rail segments will offer seat assignments. If a seat assignment is available, this will be assigned at the time of ticketing by the rail company. Avanti Destinations cannot guarantee the location, seating orientation, or that all seats will be adjacent.
Depending on the rail company and routing, seat assignments may be required and may carry an additional cost that is the responsibility of the traveler(s). The traveler(s) will need to purchase such seat assignments directly via the rail company's direct website or locally at time of service. It is the responsibility of the traveler(s) to allow enough time to perform all necessary tasks prior to boarding including, but not limited to, security checks, printing or validating tickets, loading luggage, and other pre-boarding requirements.
Amenities vary by rail company, class of service, train type, and routing. Avanti Destinations cannot guarantee the availability of specific amenities and services.
Avanti Destinations is not responsible for rail passes, train tickets, or vouchers that are lost, stolen, mutilated, or destroyed, and refunds will not be authorized in such cases.
7. TRAVEL DOCUMENTS
Provided full payment has been received on time and registration completed electronic travel documents will be sent no later than 4 weeks prior to departure once all services are confirmed. Upon request or if there are physical documents included in the itinerary, a Deluxe Document Package will be mailed to the agency of record's street address. Avanti Destinations must be notified 60 days in advance of the travel date if travel documents should be mailed to a different street address than the agency of record, such as the Travel Agent's home office or directly to the traveler. Once travel documents have been sent, any costs incurred due to shipping address changes will be the responsibility of the traveler. Avanti Destinations is not responsible for lost or stolen physical documents; therefore, any re-issuance of documents may be assessed at their full face value and may include an increase in cost.
Expedited delivery requests will be accepted until 2:00 p.m. Pacific Time, Monday - Friday. Please note there are no Saturday or Sunday deliveries of physical documents.
8. TRAVEL PROTECTION
Avanti Destinations is not responsible for missed or unused services for reasons including, but not limited to, flight delays, weather, traveler injuries or illness, strikes, or other unforeseen circumstances including Travel Advisories issued by various governments as these may necessitate changes to the accommodations and itinerary or even trip cancellation. Travelers must accept the risks involved in travel to any country that may experience security difficulties and must accept responsibility for their own travel decisions.
Without appropriate Travel Protection, the Traveler understands and agrees that if the Traveler cancels or interrupts Traveler's travel for any reason, portions of the trip/tour may not be refunded, and Avanti Destinations' and partner's cancellation penalties will apply resulting in the loss of monies up to the full value of the Traveler's booking and related costs. The purchase of Travel Protection is not required to purchase any other product or service offered by Avanti Destinations. Employees of Avanti Destinations are not qualified or authorized to answer technical questions about benefits, exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the prospective insured's existing insurance coverage. An additional charge applies for Travel Protection selected.
Without appropriate Travel Protection, the Traveler understands and agrees that if the Traveler cancels or interrupts Traveler's travel for any reason, portions of the trip/tour may not be refunded, and Avanti Destinations' and partner's cancellation penalties will apply resulting in the loss of monies up to the full value of the Traveler's booking and related costs. The purchase of Travel Protection is not required to purchase any other product or service offered by Avanti Destinations. Employees of Avanti Destinations are not qualified or authorized to answer technical questions about benefits, exclusions, and conditions of any of the insurance offered, nor evaluate the adequacy of the prospective insured's existing insurance coverage. An additional charge applies for Travel Protection selected.
9. RESPONSIBILITY
Avanti Destinations is the tour operator. Avanti Destinations and its directors, officers, employees, independent contractors, agents, and partners act only as agents for the traveler as purchasers of these packages in making and securing arrangements for hotel accommodations, transportation, sightseeing, restaurants, and/or any other services related to the itinerary based solely on information provided to Avanti Destinations at the time of package purchase. The tickets, coupons, tariffs, rules, or contracts currently in use by any carrier, hotel, restaurant, or any other contractor providing service shall constitute the sole contract between such contractor and the traveler.
Avanti Destinations and its directors, officers, employees, independent contractors, agents, and partners are not responsible for errors and/or omissions contained in its brochures, on-site conditions or actions of the package providers, and health conditions or events of the traveler(s), nor accept no responsibility for any damage, delay or irregularity, expense, or liability arising from acts of God, natural disasters, fires, acts of government or other authorities, mandatory quarantine, wars, civil disturbances, riots, acts of terrorism, strikes, thefts, incidents at sea or with land or air travel, epidemics or pandemics, sickness, pilferage, labor dispute, machinery breakdown, weather conditions, defect in any vehicle of transportation, or for any misadventure or causality and other similar acts or incidents beyond their ability to control.
Any and all losses and expenses will be borne by the traveler, the tour rates being only for the time period and places specified. All accommodations, services, and facilities are subject to the laws of the countries in which these accommodations, services, and facilities are provided. Avanti Destinations reserves the right to cancel or change itineraries and substitute services without notice and to decline to accept or retain any traveler at any time.
The individual traveler and/or purchaser, by acceptance of these Terms and Conditions, agrees that Avanti Destinations and its directors, officers, employees, independent contractors, agents, and partners shall not be liable for any injury, damage, loss, accident, delay or irregularity, liability, or expense to person or property due to any act or default of any hotel, carrier, restaurant, company, or person providing or rendering any of the services included in the itinerary.
By applying the Land Deposit and prior to participation in any travel program, accommodations, tours, or air or land travel acquired from Avanti Destinations, the traveler acknowledges, agrees, represents, and warrants:
The traveler represents and warrants they have checked the latest travel information on a daily basis prior to and during any travel, including but not limited to (a) the most recent guidance and protocols issued by the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), the U.S. Federal Government including but not limited to the U.S. State Department, and government guidance in the countries of destination/travel;
Travelers shall not visit or utilize the travel providers, facilities, countries, or travel programs in any travel or tour package if he/she experiences adverse medical symptoms or has a suspected or diagnosed/confirmed case of a contagious disease;
Travel insurance has been considered for all medical needs and trip cancellation. However, such insurance may not cover pre-existing conditions or pandemics and it is the traveler's responsibility to verify coverage prior to departure, and;
Traveler has adequate financial resources in case medical care is needed.
9.1 Release and Waiver
The traveler, on behalf of themselves and their agents, travel participants, heirs and families, hereby agrees to release and waive, discharge and covenant not to sue, and further, agrees to defend, indemnify, and save and hold harmless Avanti Destinations, its directors, officers, owners, members, employees, volunteers and agents from all liability to the undersigned for any loss or damage, and any claim or demands on account of any property damage or any injury to or illness or death of the undersigned or such agents, travel participants and families who may experience a travel or health event, travel restriction, cancellation, financial loss, quarantining rules or measures arising from an event, including, but not limited to:
Contracting illnesses/diseases or suffering other medical issues in the U.S. or any foreign country destination or travel point, directly or indirectly, while utilizing any of the programs or services provided by or through Avanti Destinations and its partners;
Denied entrance to a country, including the U.S., due to the failure to pass a required screening, entrance acceptance test or procedure in any public area, airport, transportation station or otherwise;
Detained in any location during the use of the services due to lockdown or shelter in place proclamation or order;
Grounded airline service; or
Medical issues or sickness during and/or after use of the services.
10. USTOA $1 MILLION TRAVELERS ASSISTANCE PROGRAM
Avanti Destinations, as an Active Member of the USTOA $1 Million Travelers Assistance Program, is required to post $1 million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA $1 Million Travelers Assistance Program, the advance payments of Avanti Destinations' clients in the unlikely event of Avanti Destinations' bankruptcy, insolvency, or cessation of business. The $1 million posted by Avanti Destinations may be sufficient to provide only a partial recovery of the advance payments received by Avanti Destinations. More details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 345 Seventh Avenue, Suite 1801, New York, NY 10001, emailing information@ustoa.com, or by visiting www.USTOA.com.
11. ENTIRE AGREEMENT
These Terms of Use constitute the entire agreement between you, the user, and Avanti Destinations with respect to this website and supersede any and all prior agreements, in any form, between you and Avanti Destinations.
Avanti Destinations may revise these Terms of Use at any time and will publish the updated version online with no prior notice. Please review the Terms and Conditions each time you make a booking, as the current Terms of Use are binding at the time the booking is created. Please refer to Section 15. Date of Last Revision.
11.1 Assignment
You may not sell, transfer, assign, license, or convey in any way your rights or obligations under these Terms of Use.
11.2 Severability
If any section or provision of these Terms of Use is found to be unlawful or unenforceable for any reason, the rest of these Terms of Use will not be affected and will remain valid.
11.3 Applicable Law
The law of the State of Oregon shall govern these Terms and Conditions and any travel packages or arrangements provided by Avanti Destinations to the traveler. In the event of any unresolved claim or lawsuit, the parties agree to the sole and exclusive jurisdiction of the appropriate state or federal court sitting in Portland, Oregon, regardless of any conflicting law regarding venue or jurisdiction. The prevailing party in any such claim or lawsuit shall be entitled to receive all costs and reasonable attorneys' fees, including on any appeals.
11.4 Arbitration
Any controversy or claim arising out of, or relating to, these Terms of Use or the breach thereof, with the exception of injunctive relief sought by Avanti Destinations for any violation of Avanti Destinations' proprietary rights, shall be settled by arbitration in accordance with the then-current rules of the American Arbitration Association. Before entering into arbitration, the parties shall each appoint an arbitrator, and these two arbitrators shall select a third arbitrator to be a member of the panel. Should the two arbitrators not be able to agree on a choice of the third, then the American Arbitration Association shall make the appointment of a person who is neutral to the parties. None of the arbitrators shall be officers or employees of the parties to these Terms of Use. Such arbitrators shall be experts in the computer/information technology field. The cost of arbitration, including fees per arbitrator, shall be borne equally by the parties. The location of arbitration shall be Portland, OR, USA.
11.5 Additional Terms
You may be subject to additional terms and conditions, based upon reservations and purchases of goods or services, and agree to be bound by such other terms and conditions.
12. WEBSITE TERMS OF USE
The following Terms of Use should be read carefully before using avantidestinations.com and book.avantidestinations.com, as use of these website signifies agreement to these Website Terms of Use. Do not use these websites if you do not agree with the Website Terms of Use. Avanti Destinations reserves the right, at its discretion, to change, modify, update, add, or remove all or any portion of these Website Terms of Use at any time and without notice. Your continued use of these websites signifies agreement to those changes.
12.1 Restrictions on Use of this Avanti Destination's Websites
Avantidestinations.com and book.avantidestinations.com are owned and operated by Avanti Destinations. Materials on these websites are protected by copyrights owned by AvantiDestinations.com or other parties who have consented to their use by Avanti Destinations. The materials on this website may not be copied, reproduced, republished, uploaded, posted, or transmitted in any way, except that one (1) copy of the materials may be downloaded on any single computer for your personal, noncommercial use only. Use of these materials, including their modification for any other purpose, may constitute a violation of patent, copyright, trademark, and/or other intellectual property laws.
12.2 Responsibility of the User
By using these websites, you agree to be financially responsible for all transactions made using your login information, and you represent that you are of legal age to make such legally binding obligations.
12.3 Disclaimer
Avanti Destinations and its providers and distributors provide this website and materials on an "as is" basis and specifically disclaim all warranties of title, merchantability, fitness for a particular purpose, and non-infringement. Avanti Destinations makes no representation or warranty that such information is complete or accurate or that the services provided by Avanti Destinations will be timely, secure, error-free, or uninterrupted. Avanti Destinations will not be liable for any damages or injury resulting from your reliance on any information provided on these websites.
12.4 Indemnity
By using these websites, you agree to indemnify Avanti Destinations and its officers, directors, employees, independent contractors, agents, and partners from and against any liability, damage, costs, or expenses, including reasonable attorney fees that Avanti Destinations may incur as a result of your use of this website or your breach of these Terms of Use.
12.5 Limitation of Liability
Avanti Destinations will not be liable for any damages to your computer nor for viruses or other data-corruption problems that may affect your computer equipment or other property on account of access to, or use of, this website or the downloading of any materials, data, text, images, video, or audio from this website. In no event will Avanti Destinations be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind, whether based on contract, tort, strict liability, or otherwise, that result from the use of, or the inability to use, the materials on this website, even if Avanti Destinations has been advised of the possibility of such damages. In no event will Avanti Destinations, if found liable for damage or loss in any way related to the aforementioned uses of this website and/or its content, be liable for any amount that exceeds the amount, if any, that has been paid by you to access the website.
12.6 Privacy
To process the booking, Avanti Destinations will need to use the traveler's personal information. Personal information may include each traveler's name, address, phone number, email address, passport information, and sensitive information such as health, medical, dietary, mobility, religious, or other special requirements. This personal information will be shared with partners of the travel arrangements, in addition to public authorities (such as Customs and Immigration), security and credit-checking organizations, and otherwise as required by law. Avanti Destinations also may need to provide information to contractors who provide services to or for us (e.g., sending mail, providing marketing assistance, etc.), which may involve sending personal and/or sensitive information to other countries that may not afford the same level of protection of personal information. In making a booking, you consent to your and/or your client's(s') personal data being passed to relevant third parties as outlined above.
By accepting these Terms of Use, you expressly consent to certain disclosures of your personally identifiable and other personal information and to use of your information by Avanti Destinations and third parties, as explained in Avanti Destinations' then-current Privacy Policy, which is incorporated herein by reference. Avanti Destinations' current Privacy Policy is available by clicking here.
12.7 Links
These websites contains links to other websites. Avanti Destinations is not responsible for the content of any other website and makes no representation or warranty regarding any other website, nor does its linkage constitute an endorsement by Avanti Destinations. Please be aware that access to these websites is at your own risk.
12.8 Copyright and Trademark Notices
All content on this website is ©Avanti Destinations 2020. All rights reserved. If you are a copyright owner who believes that certain content available on Avanti Destinations' website infringes your copyright, please see our Copyright Dispute Resolution Mechanism by clicking here. Avanti Destinations.com is a trademark of Avanti Destinations, Inc. Other product and company names mentioned herein may be the trademarks of Avanti Destinations, Inc., or their respective owners.
12.9 Further Information
This website is owned and operated by:
Avanti Destinations
111 SW Columbia St.
Suite 1200
Portland, OR 97201
For further information about Avanti Destinations, please click here, or call (503) 295-1100.
13. STATE OF CALIFORNIA SELLER OF TRAVEL
Avanti Destinations California Seller of Travel number: CST: 2005018.
14. COPYRIGHT DISPUTE RESOLUTION MECHANISM
Pursuant to the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2), copyright owners or their authorized agents may submit a complaint of alleged copyright infringement to Avanti Destinations if they have a good-faith belief that their protected works are being infringed. Avanti Destinations will respond to all such notifications that are sent to:
Legal Department
Avanti Destinations
111 SW Columbia St.
Suite 1200
Portland, OR 97201
To be effective, the notification must be a written communication that includes: a physical or electronic signature of a person authorized to act on behalf of the owner of a right that is allegedly infringed; identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single website are covered by a single notification, a representative list of such works at that website; identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material; information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted; a statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Upon receipt of such notification, Avanti Destinations shall promptly investigate the matter and, if appropriate, remove or disable access to the allegedly infringing material.
After Avanti Destinations removes or disables access to such material, Avanti Destinations will notify the party that posted the material of its action. Such party may then provide Avanti Destinations' designated agent proper "counter-notification" stating his, her, or its authority to post the allegedly infringing material, which Avanti Destinations will forward to the alleged copyright owner. Avanti Destinations will inform the alleged copyright owner that Avanti Destinations will repost the removed material or cease disabling access to it in ten (10) to fourteen (14) business days, unless the alleged copyright owner sends a second notification to Avanti Destinations' designated agent stating that it has filed suit against the alleged infringer. An effective counter-notification must be sent to Avanti Destinations' designated agent, whose name and address are listed above. The notice must include the following information: the counter-notifying party's physical or electronic signature; identification of the material that has been removed or disabled and the location where the material was before its removal or disablement; a statement, under penalty of perjury, that the party has a good-faith belief that the material was removed or disabled as a result of mistake or misidentification; and the counter-notifying party's name, address, phone number, and a statement that the party consents to the jurisdiction of the federal court in its district, or, if the subscriber is foreign, it consents to any jurisdiction where AvantiDestinations.com is subject to jurisdiction, and that the subscriber will accept service of process from the person who provided Avanti Destinations with notification or an agent of such a person.
Terms, conditions and restrictions apply; pricing, availability, and other details subject to change and/ or apply to US or Canadian residents. Please confirm details and booking information with your travel advisor.
